Refund policy

You have 14 days from the day your item is delivered to tell us that you want to cancel or return it. You then have a further 14 days from telling us to send the item back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at ukpawandco@gmail.com with your order number. We’ll reply with return instructions and the address to send your item back to. Please don’t send items back to us without first contacting us, as we may not be able to match your return to your order.

You can always contact us for any return question at ukpawandco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your UK statutory rights – 14-day cooling-off period
Notwithstanding the above (including for sale items), under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason, without giving a justification, within 14 days of receiving your item. You then have a further 14 days to return the item to us. We will refund the price of the item and standard delivery costs within 14 days of receiving the item back (or evidence that you have sent it). Unless the item is faulty or incorrect, you are responsible for the cost of returning it. Sealed goods that are unsealed after delivery and are not suitable for return for health protection or hygiene reasons, perishable goods and personalised items are excluded from this right. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to a repair, replacement or refund for faulty, damaged or misdescribed items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ukpawandco@gmail.com.